Frequently Asked Questions
Everything you need to know about shopping with Kashkha
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-12 business days depending on your location.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary and traditional silhouettes may fit differently.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are unworn, have all original tags attached, and are in their original packaging.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay.
How should I care for my Kashkha garments?
To maintain the quality of our fabrics, we recommend following the specific care label inside each garment. Most of our pieces benefit from professional dry cleaning or a gentle hand wash in cold water.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.